Customer reviews and feedback

Amazing Quality..Jack and the crew produced our family with our dream pool.We had a few bumps along the way however Jack was always there to smooth them out and ensure we get what we envisioned.If you are looking for a one stop shop with amazing quality then look no further than leisurescape pools and Spas.Highly recommended...
Leisurescape pools & spas came to our rescue after we had been frauded by dreamtime pools losing nearly $30k to that company. Jack and his team have been amazing throughout the whole process. Firstly Jack elevated any of our concerns we had with choosing another pool company to go with.The reassurance that leisurescape provided us made the whole journey of the build a setting experience. Communication has been on point, and every stage throughout the build has been nothing but professional, on time and more than expected. If I could give this company 10 stars I would. But 5 out of 5 it is. A massive thankyou to Jack and his team at leisurescape for helping us make our dreams become a reality.
I had a tricky problem with a broken SPA jet.No SPA manufacturer ID, no markings on the jet, just the item in my hand!The staff at Leisurescape Pools & SPA's rummaged around in their parts boxes and came up with a potential replacement. They even went to the effort of test fitting my sample jet into their showroom SPA to ensure that their replacement was going to fit my SPA to save me a return trip if it didn't fit.What great service and the price was great too!Thanks very much Leisurescape Pool's and SPA'S.
Choosing the Leisurescape team to install our 7m Darling pool AND to manage the approvals, compliance, construction setout, and installer teams, was the best decison we made. Jack helped us locate the pool and all interfaces (VIP), Sharon completed the scope and layouts and Shannon who had answers to all my crazy questions from day 1- I thank you.Nimo and has team did a superb job from the moment the pool shell arrived, to its installation to spec. and careful install of the safety fencing. Well done!!The end result was enhanced by Ivor, Annie &Tyler on an 80m2 paving undertaking to link into complex walling and coped with different levels with aplomb. Thanks for the "crazy paving"!!If you want a great outcome call Jack at Leisurescape. Thanks to all the team 🙏🙏
Jack and Shannon are great guys, nothings ever too much trouble.Its nice to come across a business with such a can do attitude
A big thank you for getting us a wonderful pool for Christmas in the most difficult circumstances and a tricky site. You never gave up and successfully got it over and through some very large trees. A fantastic effort from a fantastic crew. A great team and a great job thank you
From day 1 we couldn’t fault Jack and his team.We really didn’t know what we wanted but Jack was one of the only companies that actually came straight out to have a chat and see what we were thinking.This was a big job and no doubt had some challenges and things that didn’t go to plan, we knew nothing about any of that. Jack, Shannon, Arron and the whole team made sure it was all smooth sailing as far as we were concerned.I couldn’t recommend this company highly enough, even now the job is completed they still have checked in to make sure we are more than happy.If you are thinking of getting a pool put in, you would be silly not to contact Jack and his team first.Thanks again to everyone involved in this company, we can’t wait for summer!!
Awesome service and great people! Went in to buy some new jets for my spa and got them for free. Go check them out in Moolap for a new pool or spa. Keep up the good work!
Fantastic workmanship throughout. Job completed quickly and meticulous levels of professionalism employed throughout. Spa looked so good we decided to get the upstairs deck done as well. The Punjabi workers were some of the best we’ve seen in any profession. Jack and Shannon followed up on all queries and organisational matters. Would not hesitate to recommend or employ again.
Can't speak highly enough of the entire team. Especially Shannon, Sharon and Jack.In a world of broken promises, these guys definitely under promised and over delivered.Getting a swim spa is a lengthy process, but you won't be disappointed if put your trust in Leisurescape.I think even my dog liked them by the end, and he is happy to have his backyard back.
Great place for family
We recently had our Paris Dual swim spa installed by Leisurescape Pools and Spas. We entrusted Jack and his team to manage the permits and do the whole install inclusive of the pit with concrete pad, retaining walls, decking and glass fences. We couldn't be happier with the work completed by Richie, Nemo and the extended team.
Absolutely amazing service. After being screwed around by another installer for over 12 months, Jack and his team were able to have the pool installed in 2 weeks. Everything was explained, handled incredibly professionally and for a very fair and reasonable price. Communication throughout was excellent and I always knew what was going to happen and when, a rare thing to occur in building I am discovering! Will recommend Leisurescape to absolutely anybody who needs a pool installed.
Stop looking and go with Shannon and Jack of Leisurescape - I cannot recommend them highly enough.
I just want to say how happy I was yesterday with the removal of my swim spa. I was really stressed as to how things would go. George emptied pool a few days before and Jack was there to oversee all the works. The crane arrived on time so professional James and his 2 young men attached it with ease. And over the fence it went. The best group of guys and gals at Leisurescape Pools Sharon Madeleine and Shannon just made things so easy thank you all so very much for all your hard work, can’t thank you enough 🙏
We have recently had our pool completed by Leisurescape Pools and we could not fault them.Jack and his team were able to accommodate our every request and were not only responsive, they followed through with every commitment made to us. Everything was delivered on time and to the agreed quote.The tradesman were extremely hardworking and took pride in the work they did. I have heard that installing a pool can be quite a stressful time, however I did not find this at all. If we were to have our time over again we would not have changed a thing.We now have a beautiful oasis in our backyard and could not be happier with the decision we made to work with Leisurescape Pools.I could not recommend this company any harder if I tried. 10/10 for quality of products, customer service and pricing.
Installed a large deck, hot tub/spa and pool fencing in Torquay. Very professional in every way and went over and beyond to get the works completed before Christmas. Couldn't be happier with the choice to go with Leisurescape. They also organized the permits and the quality of the spa and workmanship is excellent. Highly recommend Jack and his team.
Wow! Jack and team produced a fantastic pool and spa environment. This was even more impressive considering four other pool builders claimed the pool could not be installed where we wanted it. Jack’s engineering experience and vision was what got this build over the line.The pool is now the envy of all our friends who visit. We are proud of the end result. Special thanks to Jack and all the team.Jenny and Owen
Extremely helpful. Great range to choose from.
Thanks Shannon!!!!I purchase a spa from a couple who were moving interstate, They purchased the spa from Leasurscape 18 months earlier.I ran into some issues with the council to get it registered and required Shannon's help. The service he provided was outstanding, he responded to multiple calls and emails with diagrams and photos as well as provided me with all the advice I needed in relation to the spa and the council requirements.After-sales service like this is almost impossible to find particularly when I was the second owner. I would highly recommend chatting with the team about all things pools and Spas.JB
Found Jack and his team to be very knowledgeable and professional when installing our pool. Would highly recommend Leisurescape Pools and Spas
We had Leisurescape transform our backyard into a beautiful oasis late last year. We wanted a company that managed the project with both the pool installation and landscaping which a lot of companies don’t do. We didn’t have the time, vision or experience to carry out what they did. It wasn’t without some setbacks, but what build has none these days?They told us we’d be swimming by Christmas and we were. We absolutely love it! It looks incredible and we’re so happy with flow and the ambience it brings to the back yard.
We bought a spa in the middle of pandemic confusion when everyone was under extreme pressure. It was a time of great upheaval when life no longer had certainty. Generally the company were supportive and helpful. We had a few ongoing issues with the spa but they have now been resolved with a satisfactory outcome that demonstrated decency, compassion and understanding from the owner. Please contact Jack if you have any concerns and he will bend over backwards to resolve them.
Old product of 5 yrs an they were more than happy to help out with info Evan phoning the supplier on my behalf to get requested info!! 10/10 to Sharon for her professionalism an happy personality! Highly recommend this business!
Shannon was extremely helpful in sorting out issues with my spa. At no stage did I feel like he was trying to push expensive and pointless products on me.
Great customer service
I would just like to say a huge thank you to Shannon and his staff, the service is truly impeccable, the support when I needed replacement parts on my spa was fabulous. We have had our Leisurescape spa for about 6 years and absolutely love it! When we want to upgrade we will definitely be purchasing from Leisurescape again. Thank you again for your amazing service and support.
Well priced and a good range of spas.
Good people. Good knowledge
I purchased my spa 4 years ago + cannot speak highly enough of Jack + his team at Leisurescape Pools + Spas, I'm more than happy to drive over from Lara to get my spa water tested as i always get great advice on keeping up with the maintenance on my spa, very happy customer here!!!!! 😊
Great customer service and prices
Highly recommended. I was exploring swimming spas and Shannon at Leisurescape pool & spa had kindly helping me for nearly 1 hour, answered my all sorts of questions. He is very professional and answers were detailed.I surely will return once we decided which spa to choose from. Plus they do fencing and landscaping as well.
Love shopping at Leisurescape for all my pool and spa requirements. Big shout out to Sharon who is always so pleasant and professional.
Ordered some replacement jets for our spa.Just want to say a massive Thank you to Sharon for excellent customer service. I received them today, you really went above and beyond the normal service. Thanks again Sharon 🙂
Recently went into Leisurescape with the intention to compare prices. We met the lovely Breena who couldn't be more accommodating. The service we received wasn't pushy, but with a smile and no question to hard to answer. We left with a purchase very happy local customer's. Can't wait to have our renovations complete with Christmas just around the corner.We will have the best Christmas ever.Thanks again great service great spa. Andrew and Gayle
Very knowledgeable staff, great prices and plenty of choice.
I could not praise these guys enough.From my 1st visit to them, Jack, Sharon & Shannon went above & beyond.They keep me informed on the process of my pool to make it a nice & easy outcome for me.There installers, Damo, Wade & Jesse where such a pleasure to deal with.We are so over the moon with our pool & we can't thank you guys enough for how easy you made it for us.Highly recommend